Incident management
How monitoring, alerts and runbooks feed into the service desk to restore service quickly when something breaks.
Articles coming soonIT service management (ITSM)
This section connects infrastructure platforms to ITSM processes: how incidents, problems and changes flow around the systems you design and support.
Core processes
Select a process to see example flows, RACI views and data needed from platforms.
Problem management
Using trends and root‑cause analysis from infrastructure events to remove recurring issues.
Articles coming soonChange management
Designing change models, approvals and implementation plans for platform changes and project work.
Articles coming soonService mapping & CMDB
Mapping services to the underlying infrastructure so impact, ownership and dependencies are clear in the CMDB.
Articles coming soon